FAQs

Q: Who are Push Merchandising Ltd?

Push Merchandising Ltd are the company that run the Official American Freshman Online store.

Q: When will my order be delivered?

Orders within the UK should arrive in 2-3 working days. Orders outside the UK but within the European Union should be delivered within 14 working days. Orders outside the EU should be delivered within 20 working days of despatch. For further details, please see our Delivery page.

Q: My order hasn't arrived, what should I do?

If your order is being delivered within the UK, please allow ten working days after receipt of the despatch email before contacting us. For EU orders, please allow three weeks and for international parcels outside of the EU, please allow one month to elapse before contacting us.

Q: Can I track my order?

Choose a Tracked delivery or an Express delivery service and your order will be tracked. However, if your order has not arrived within the delivery dates stated above, please contact us at storehelp@pushmerchandising.zendesk.com or click here.

Q: Can I return or swap my order for a different size?

Of course, please contact us at storehelp@pushmerchandising.zendesk.com or click here and we will explain how to do this. We have a no-quibble 90 day return policy for your peace of mind.

Q: There's something wrong with my order.

We are really sorry if we've made a mistake. If we have sent you an incorrect item, or there is a fault with one of your products, please contact customer service and we will resolve this for you.

Q: How soon do you reply to emails?

We aim to reply to every email within 24 hours, however weekends and bank holidays can cause a slight delay.

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